Short answer: If your AC died and fixing it doesn't make sense, call us. Tell us what happened and how old the system is, and we'll walk you through your options before any work starts.
Your AC quit. What now?
A dead AC in a North Texas summer is a bad day, and you don't want a long phone tree. Pick up the phone and tell us three things: what the system did before it stopped, how old it is, and whether anyone has looked at it yet.
You'll talk to a person, not fill out a form. We confirm the details, set a time to look at your system, and explain your options before anything gets started.
A quick check before you call
It's worth two minutes to make sure the problem is what you think it is. Look at your thermostat and at your breaker panel. If the thermostat is blank or the breaker has tripped, that's useful to tell us, even if it isn't the whole story.
If the AC still won't run, don't keep resetting it. Call us.
When replacing is the better call
Most "emergency" replacements come down to one of these:
- The system is 12 to 15 years old or more and just quit.
- The compressor failed. See AC compressor failed for how that decision works.
- It has been repaired more than once already.
- It runs on R-22, the older refrigerant. See R-22 AC replacement.
- Hail or storm damage knocked it out. See hail-damaged AC replacement.
Not sure which side you're on? Our repair or replace checklist takes a couple of minutes.
How it goes
- You call and tell us what happened.
- We confirm the details and book a time.
- We look at your system and tell you what we see.
- We walk you through your options before any work starts. You decide.
- We replace it and test it before we leave.
Things that are good to know
The new system has to meet a minimum rating. A new split-system AC under 45,000 BTU/h must meet 14.3 SEER2 in Texas if it's installed on or after January 1, 2023. At 45,000 BTU/h or more, the minimum is 13.8 SEER2.
New units use a different refrigerant. Since January 2025, new residential AC equipment can't ship with R-410A. Most makers now use R-454B.
Ask about the license. Texas licenses air conditioning contractors through TDLR. Ask any company you call for its TDLR license number.
Ask about permits. The City of DeSoto says permits are required for mechanical work its codes cover. Ask any company whether your job needs one.
Questions
Should I replace my AC or repair it if it just died?
It depends on how old it is and what failed. If the system is 12 to 15 years old or more, or it has been repaired before, replacing it is often the better call. If it is newer and the problem is small, a repair can make more sense. Call us and tell us what happened.
What if the compressor is the part that failed?
A failed compressor in an old system is a common reason people replace the whole AC. Our compressor page explains when a new compressor is worth it and when it is not.
How soon can you replace my AC?
It depends on your system and our schedule. When you call, we confirm the details and book a time. We do not promise a set arrival time before we know what you have.
Will a new AC meet the Texas efficiency rule?
Yes, a new split-system AC has to. Under 45,000 BTU/h, the minimum in Texas is 14.3 SEER2 for units installed on or after January 1, 2023.
AC down right now?
Call us, tell us what happened, and we'll go from there.